Responsible Gambling at A Big Candy Casino
At A Big Candy Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in Australia. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment to Responsible Gambling
A Big Candy Casino operates in accordance with Australian gambling regulations and supports the National Consumer Protection Framework (NCPF) for online wagering. We take our duty of care seriously and actively promote responsible gambling practices across all aspects of our platform.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Lie to family or friends about your gambling habits
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when not gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or personal responsibilities due to gambling
If any of these signs apply to you or someone you know, we strongly encourage seeking help immediately.
Tools to Help You Stay in Control
A Big Candy Casino provides a range of responsible gambling tools available directly through your account settings. These tools are free to use and can be activated at any time.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately and increased only after a 7-day cooling-off period.
Loss Limits
Restrict the maximum amount you are willing to lose over a set period. Once your limit is reached, you will be unable to place further bets until the period resets.
Session Time Limits
Set a maximum duration for your gaming sessions. You will receive a notification when your session time is approaching its limit.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and how much you have spent during your current session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from A Big Candy Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.
To activate self-exclusion or any of the above tools, please contact our support team at [email protected] or use the Responsible Gambling section in your account dashboard.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.
Visit BetStop at www.betstop.gov.au or call 1800 238 786 (free call, available 24/7).
Once registered with BetStop, A Big Candy Casino is legally required to close your account and prevent you from opening a new one for the duration of your exclusion period.
Protecting Minors
A Big Candy Casino strictly prohibits gambling by anyone under the age of 18. We conduct identity verification checks on all new accounts and reserve the right to request additional documentation at any time to confirm a player's age.
If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following tools can help:
Support Organisations in Australia
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support across Australia:
Gambling Help Online
Available 24 hours a day, 7 days a week.
Phone: 1800 858 858 (free call)
Website: www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention.
Phone: 13 11 14 (available 24/7)
Website: www.lifeline.org.au
Beyond Blue
Mental health support for anxiety and depression.
Phone: 1300 22 4636 (available 24/7)
Website: www.beyondblue.org.au
MensLine Australia
Support for men experiencing emotional difficulties.
Phone: 1300 78 99 78 (available 24/7)
Website: mensline.org.au
Financial Counselling Australia
Free financial counselling for those experiencing gambling-related financial hardship.
Phone: 1800 007 007
Website: www.financialcounsellingaustralia.org.au
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks during gaming sessions
- Do not gamble when you are upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Contact Our Responsible Gambling Team
Our dedicated Responsible Gambling team is available to assist you with any concerns, account restrictions, or support referrals. You can reach us through the following channels:
- Email: [email protected]
- Live Chat: Available on-site 24/7
- Support Email: [email protected]
All responsible gambling requests are treated with the highest level of confidentiality and are processed promptly.
Regulatory Compliance
A Big Candy Casino operates under a valid licence and complies with all applicable Australian gambling laws and regulations, including the Interactive Gambling Act 2001 (Cth) and the requirements of the National Consumer Protection Framework as updated through 2026. We are committed to ongoing compliance and regularly review our responsible gambling policies to ensure they reflect current best practices and regulatory standards.
This Responsible Gambling page was last reviewed and updated in June 2026.
